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Frequently Asked Questions
About Our Pillows
Every pillow at Makena Decor is handcrafted in the USA with exquisite attention to detail, using only the finest designer fabrics. Our pillows are more than accessories — they are curated pieces of art designed to bring warmth, elegance, and lasting comfort to your home.
Yes! Our made-to-order bolster and XL pillows are crafted specifically for your space and style preferences. Reach out to us for a personalized consultation, and let’s create a one-of-a-kind pillow designed just for you.
We prioritize sustainable practices by carefully selecting premium fabrics and working with skilled artisans who minimize waste. Our focus on quality means our pillows are designed to last, offering timeless elegance with mindful craftsmanship.
Ordering & Shipping
Depending on current demand, we often ship orders the very next day. Standard pillows typically arrive within 3-5 business days, but actual delivery time may vary depending on your location within the U.S. Made-to-order pillows usually require 2-3 weeks to craft. We’ll keep you informed every step of the way to ensure your experience is as seamless as the pillows you’ll receive.
Currently, we ship within the United States. For inquiries about international shipping, please contact our customer care team for personalized assistance.
Care & Maintenance
To keep your pillows looking and feeling their best, we recommend gentle care tailored to the fabric type. Most covers are removable and can be spot cleaned or dry cleaned. For detailed instructions, please refer to the care label or reach out to our team for personalized guidance.
Returns & Exchanges
We want you to adore every Makena Decor pillow you bring into your home. If you’re not completely satisfied, our dedicated customer care team will assist you with returns or exchanges within 3 days of delivery. Pillows must be returned unused and in their original packaging.
Services & Support
Absolutely! Our expert pillow pairing consultations are designed to help you select the perfect combination to elevate your space. Whether you prefer a personalized chat or curated recommendations via email, we’re here to guide you.
We’d love to hear from you! Reach out anytime via our Contact page, email, or phone. Our dedicated team provides a white-glove customer experience and is here to assist with all your needs.
Trade Program
Our Trade Program offers exclusive benefits to interior designers, home stagers, and industry professionals. Enjoy special pricing, early access to new collections, and personalized service tailored to your projects. Contact us to learn more.